Create your white-label customer service, hotline or support

Offer your customers a branded support service — phone, chat, video, email — without building your own telecom infrastructure. Callsyst provides the channels and APIs; you keep the relationship, and you choose how to bill.

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Create your white-label customer service, hotline or support

Here, the company pays for the communications

Unlike the pay-per-minute model billed to the client, your support is free for your customers: you cover the communications. You decide the billing model.

Choose your billing model

Callsyst adapts to how you want to bill your business customers:

  • Per seat (per agent): a fixed monthly subscription per agent, whatever the call volume — the most predictable model for a support team.
  • All-inclusive package: unlimited communications included in the seat price.
  • Quota + overage: a volume of hours included per seat, then by usage beyond that.
  • By the minute rebilled to the company (not the end customer), for highly variable volumes.

Multichannel, automated, integrable

Interactive voice response (IVR), virtual switchboard, request routing, queues, automatic call-back — every channel in one place, with a dedicated number (local or premium-rate) if needed. All integrable with your tools via API: Callsyst becomes the communication engine of your customer service.

Your clients reach you on the channel they prefer. Connections always happen without sharing contact details:

Phone
Chat
Video
SMS
Email

One foundation, every model. Whatever your use case, you freely activate and combine the monetisation options that suit you:

  • Live pay-per-minute consultation
  • Masterclasses & webinars
  • Video courses
  • On-demand photos & videos
  • Subscriptions & exclusive content
  • Document sales
  • Free public content
  • Custom options
See all channels and options in detail

Frequently asked questions

Can I bill per seat rather than per minute?

Yes: for customer service or a hotline, you can offer a fixed monthly subscription per seat (per agent), with communications included or with a quota. Per-minute pricing remains possible if you prefer.

Can support be offered free to the end customer?

Yes: the company covers the cost of communications; the service is free for its customers.

Can support be integrated with our existing tools?

Yes: voice, video and chat channels are available via API and integrate with your ecosystem (CRM, etc.).

How much does a white-label customer service or hotline cost?

It depends on the number of seats, the channels and the model (per seat, package, quota or usage). Tell us about your need via the form: we will send you a free, tailored quote.

Explore the other use cases

Launch your platform

You bring the community and the expertise; Callsyst brings the technology, white-label and with no development.