Create your white-label customer service, hotline or support

Offer your customers a branded support service — phone, chat, video, email — without building your own telecom infrastructure. Callsyst provides the channels and APIs; you keep the relationship, and you choose how to bill.

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Create your white-label customer service, hotline or support

Here, the company pays for the communications

Unlike the per-minute model paid by the client, your after-sales service is free for your clients: you cover the communications.

After-sales service free for your clients

Your clients reach your support without paying anything; you keep control of the cost and the quality of service.

Choose your billing model

Callsyst adapts to the way you want to bill your business clients.

Per seat (per agent)

A fixed monthly subscription per agent, whatever the call volume — the most predictable model for an after-sales team.

All-inclusive package

Unlimited communications included in the seat price, so you no longer count the minutes.

Quota + overage

A volume of hours included per seat, then usage-based billing beyond that.

Per minute re-billed to the company

Real-time billing re-billed to the company (never to the end client), ideal for highly variable volumes.

Multichannel, automated, integrable

A real communication engine for your customer service, ready to plug into your tools.

Your agents receive everything in one place

Your agents receive and handle calls, chats and video calls from their online space, without setting up any phone infrastructure.

Integrable with your tools via API

Plug communication into your CRM and your applications: Callsyst becomes the engine of your customer support.

Who is it for?

  • Companies that want a branded after-sales service or hotline, without telecom infrastructure.
  • Contact centres and outsourced support providers.
  • SaaS vendors and e-merchants who integrate support into their product.

Your clients reach you on the channel they prefer. Connections always happen without sharing contact details:

Phone
Chat
Video
SMS
Email

One foundation, every model. Whatever your use case, you freely activate and combine the monetisation options that suit you:

  • Live pay-per-minute consultation
  • Masterclasses & webinars
  • Video courses
  • On-demand photos & videos
  • Subscriptions & exclusive content
  • Document sales
  • Free public content
  • Custom options
See all channels and options in detail

Frequently asked questions

Can I bill per seat rather than per minute?

Yes: for customer service or a hotline, you can offer a fixed monthly subscription per seat (per agent), with communications included or with a quota. Per-minute pricing remains possible if you prefer.

Can support be offered free to the end customer?

Yes: the company covers the cost of communications; the service is free for its customers.

Can support be integrated with our existing tools?

Yes: voice, video and chat channels are available via API and integrate with your ecosystem (CRM, etc.).

How much does a white-label customer service or hotline cost?

It depends on the number of seats, the channels and the model (per seat, package, quota or usage). Tell us about your need via the form: we will send you a free, tailored quote.

Explore the other use cases

Launch your platform

You bring the community and the expertise; Callsyst brings the technology, white-label and with no development.